wibbd Privacy Policy — Your Information Is Protected

Last Updated: January 1, 2026

Introduction & Scope

This privacy policy ("Policy") applies to all users of the wibbd platform. When you visit the wibbd website, create an account, or use any of our services, you are considered to have agreed to the terms of this Policy. We place the highest importance on your privacy and are always committed to protecting your information.

Please read this Policy, and if you have any questions, contact our support team. We provide assistance in both Bengali and English.

1 What information do we collect?

The wibbd platform may collect the following types of information:

Identity information: Name, date of birth, national identity card number, and other identity verification details.
Contact information: Email address and mobile number.
Financial information: Mobile banking account details (bKash, Nagad, Rocket, Upay), bank account details, and transaction history.
Technical information: IP address, browser type, device identifier, cookie data, and session information.
Usage information: Gaming activity, betting history, win/loss records, and patterns of your behaviour on the platform.
Communication history: Your previous communications with our customer support team.

2 How we collect information

We collect your information in the following ways:

Direct collection: Information you provide during account registration, the verification process, or when contacting our support team.
Automatic collection: Information collected automatically through cookies, log files, and similar technologies while you use the platform.
Received from third parties: Information received from payment processors, identity verification services, or fraud prevention agencies.

3 Purpose of using information

wibbd uses the information collected from you only for lawful and transparent purposes. These purposes are detailed below:

To create and manage accounts and complete identity verification.
To process financial transactions, including deposits and withdrawals.
To provide customer support and resolve complaints.
To prevent fraud, money laundering, and other illegal activities.
To manage responsible gaming protection measures.
To ensure the security and stability of the platform.
To improve the user experience and provide relevant information.
To comply with applicable legal obligations.

Information Security & Sharing

4 Information security measures

wibbd applies industry-standard technical and organisational measures to protect your personal information. The key elements of our security framework are as follows:

SSL encryption: All data exchanged between you and our servers is protected by SSL/TLS encryption.

Secure databases: Sensitive information is stored in encrypted databases with strictly controlled access.

Limited access: Only authorised staff can access your information, and only when there is a specific need to do so.

Regular audits: Regular system reviews and testing are conducted to identify security vulnerabilities.

However, no method on the internet is completely secure. We take every precaution, but it is not possible to give an absolute guarantee of the complete security of your information.

5 Sharing information with third parties

wibbd never sells or commercially rents your personal information. However, information may be shared in the specific circumstances below:

Payment processors: Necessary financial information is shared with bKash, Nagad, Rocket, Upay, or a bank to complete transactions.
Identity verification services: Trusted third parties may be used to complete the account verification process.
Technology partners: Service providers required for the operation of the platform, who are obligated to comply with our privacy standards.
Legal authorities: When disclosure of information is required by a court order, a lawful request from a law enforcement agency, or applicable legal obligations.
Fraud prevention: Information may be shared with security agencies where necessary to protect users or the platform.

Outside the cases listed above, wibbd does not share your information with any third party without your permission.

6 Cookie policy

The wibbd platform uses cookies and similar tracking technologies. These are used for the following purposes:

Essential cookies: To maintain login sessions and ensure the basic functionality of the platform.
Functionality cookies: To remember your preferences and settings, such as language selection.
Analytics cookies: To analyse platform usage and improve service quality.
Security cookies: To prevent fraud and unauthorised access.

You can control cookies by changing your browser settings. However, disabling essential cookies may limit some features of the platform.

Your Rights & Controls

7 User rights

As a user of the wibbd platform, you have the following rights:

Right of access: The right to know and view what information we hold about you.
Right to rectification: The right to have any incorrect or incomplete information in your account corrected or updated.
Right to erasure: The right to request deletion of your personal information in certain circumstances, provided it does not conflict with legal obligations.
Right to restrict processing: The right to request that the use of your information be limited for specific purposes.
Right to portability: The right to receive your information in a structured, commonly used format.
Right to object: The right to object to the processing of your information for marketing or profiling purposes.

To exercise any of these rights, contact us at [email protected]. We will process your request as quickly as possible.

8 Data retention period

wibbd retains your information only for as long as necessary. The following factors are considered when determining the retention period:

The period during which your account is active.
Information related to financial transactions — in accordance with applicable legal obligations.
Information related to responsible gaming — for the period necessary to protect the user.
The period necessary to resolve legal claims or disputes.

Even after an account is closed, certain information may be retained for a defined period for legal reasons.

9 Protection of minors' information

wibbd strictly follows a 21+ age policy. This platform is for those aged 21 and above only. We do not knowingly collect any information from minors.

If information from a minor has been collected knowingly or inadvertently, we will take immediate steps to delete it and close the associated account. If you believe a minor is using our platform, please notify us immediately.

10 International data transfers

For the purpose of providing technical services, wibbd may in some cases process data outside of Bangladesh. In such cases, we ensure that:

Transferred data is encrypted and secure.
The receiving party complies with equivalent privacy standards.
The data will be used only for the specified purpose.
Third parties have agreed through mutual contract to comply with these obligations.

Policy Changes & Contact

11 Changes to this policy

wibbd reserves the right to update this privacy policy as needed. When changes are made:

The updated policy will be published on the website and the "Last Updated" date at the top of the page will change.
For significant changes, registered users will be notified in advance by email.
If you continue to use the platform after changes are made, you will be considered to have agreed to the new policy.
If you do not agree to the new policy, you may close your account and contact us.

12 Applicable law and dispute resolution

This privacy policy is governed by the laws of Bangladesh. Any dispute or disagreement relating to this Policy will first be addressed through discussion. If a resolution cannot be reached through discussion, it will be settled through the competent judicial courts of Bangladesh.

If any part of this Policy is found to be inconsistent with applicable law, that part will be considered amended or void, but the rest of the Policy will remain in effect.

Privacy contact

For any questions, complaints, or requests regarding your personal information or this privacy policy, contact us directly. The wibbd support team is available 24 hours a day, 7 days a week.

Email: [email protected]

Live chat: 24/7 support is available through the platform. Service is provided in both Bengali and English.

Your privacy is our commitment